I’m listening to your words. Your ego shines as you refer to your EMT’s, Paramedics, and EMD’s as “line staff.” Your language is harsh as you create separation with words such as “they” and “them”. I don’t know you or your title, just your words. There are others listening as your ego permeates. Noses crinkle as the ego aroma spreads. Your business acumen is robotic filled with facts and figures and your language is free of empathy and compassion. You are unaware of your devaluation of others in a quest for righteousness. You are top dog, woof. Those that care for the sick and injured while generating company revenue can hear you. There is no “we”, there is no “us” it is “me” and “my”. Oh my. Eyes are wide and ears are turned in awe. You have no regard for those that contribute to your daily success. Your words are clear and gratitude absent. Those that give their hearts and minds to the sick and injured better run. You have no idea what your words have done.